Travelers Aid Chicago - O'Hare International Airport

Travelers Aid Chicago – O’Hare International Airport

O'Hare Int'l Airport Terminal 2, PO Box 66019 Chicago, 60666

Volunteer Position Description:

Individuals or pairs are needed at O’Hare Airport to provide information and support for travelers at airport information desks.


Travelers Aid Chicago provides crisis intervention, information, and social services to travelers and visitors at Chicago‘s O’Hare International Airport. The Travelers Aid office is located inside security in Terminal 2 with 6 satellite locations in Terminals 1, 2, 3, and 5.  

Travelers Aid is a program of Heartland Human Care Services.

Information desk volunteers are positioned at one of 9 information desks throughout O’Hare Airport, where they offer help to passengers in need of information or assistance. Volunteers also may occasionally leave the desk to provide protective travel services to vulnerable or at-risk passengers who need guidance, support, or advocacy as they move through the airport. Each volunteer must complete a background check to obtain an O’Hare badge to pass through security checkpoints.  

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